2023

Foxwoods Resort Casino - Hospitality

Entrant

Foxwoods Resort Casino

Category

Company & Organization - Hospitality

Client's Name

Foxwoods Resort Casino

Country / Region

United States

Foxwoods Resort Casino offers guests a premier destination resort experience throughout its six world-class casinos, AAA Four-Diamond hotels featuring over 2,200 rooms, dining options, luxurious spas, award-winning golf, state-of-the-art entertainment theaters and Tanger Outlet Mall. In its 30th anniversary, Foxwoods announced a new High Stakes Bingo Hall which opened on July 2022, their new 80,000 sq ft expo center which opened on November 2022 and a landmark deal with Great Wolf Lodge, opening in 2024. Foxwoods also hosts performances from some of the world’s top hit makers and comedians, as well as partnerships with fan-favorite betting and entertainment platforms, including DraftKings and the Mashantucket Pequot Tribe’s recently formed Wondr Nation. Even with these initiatives, Foxwoods continues to give back to the community that has supported them throughout the years, having donated over $30,000 a month to local charities in 2022, including Rhode Island Pride, New London NAACP, Boys & Girls Clubs and more, as well as over $4.5 billion in revenue to the state of Connecticut.

Credits

President & CEO of Foxwoods Resort Casino
Jason Guyot
 
2023
Customer Service of the Year: Innovation Refunds
Customer Service

Entrant

Golin

Category

Customer Service - Financial Services

Country / Region

United States

 
2023
Seismic's Enablement Maturity Growth Plans
Customer Service

Entrant

Seismic

Category

Customer Service - Software

Country / Region

United States

 
2023
SOAX
Customer Service

Entrant

SOAX

Category

Customer Service - Best Customer Feedback Strategy

Country / Region

United Kingdom

 
2023
RPG Brands
Achievement

Entrant

RPG Brands

Category

Achievement - Achievement in Product Innovation

Country / Region

United States