2024

Customers Over Celebrities

Entrant

Toco Warranty

Category

Customer Service - Financial Services

Client's Name

Country / Region

United States

Toco Warranty is the highest overall rated provider of Vehicle Service Contracts (AKA extended warranty). Toco earned these accolades by investing in its customers’ claims and their success rather than paying expensive celebrities to promote Toco products on TV or radio. Toco Warranty is a pioneer in the extended warranty space, creating the first program to be a month-to-month, subscription-based service.

This approach means that instead of customers being locked into 3–7-year contracts, Toco gives the customer a service that they can cancel at any time. That means that every month, Toco has the onus of winning the customer’s business. Unlike its competitors in the market space, Toco administers and is at risk for customer claims, creating a full-stack customer experience that is managed and fulfilled by Toco.

Toco’s Concierge team works with the customer from the initial claim call to the last, remaining in constant communication regarding a claim and providing support for the customer along the way to ensure that a vehicle breakdown has minimal impact on the lives of their customers.

Credits

Executive Vice President
Paul McGee
COO
Brad Basmajian
Vice President of Operations
Pauline Brooks
Sr. Director of Growth and Aquisition
Tranell Montague
President
Todd Early
 
2024
IT Service Provider of the Year 2024– Movate
Information Technology

Entrant

Movate

Category

Information Technology - IT Service Provider of the Year

Country / Region

United States

 
2024
Top Entrepreneur in the Nutraceutical Industry
Entrepreneur

Entrant

Makers Nutrition

Category

Entrepreneur - Manufacturing

Country / Region

United States

 
2024
Social Media Communication Strategy - SANS
PR & Communications

Entrant

Saudi Air Navigation Services (SANS)

Category

PR & Communications - Best Social Media Communication Strategy

Country / Region

Saudi Arabia

 
2024
Accelerate Opportunity
Marketing

Entrant

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Category

Marketing - Best Global Marketing Campaign

Country / Region

United Kingdom