Focus on customer engagement - The highest level of communication

With a robust foundation spanning 25 years, UCC offers a comprehensive suite of front and back-office services, encompassing traditional inbound customer support, telesales, tech support, email, chat, and more, available in multiple languages. Embracing innovation, they strive to exceed traditional call center standards, providing customized solutions that deliver exceptional value and elevate the CX to new heights.

aiden.tech represents the culmination of UCC's commitment to pioneering technology. The brand symbolizes their ongoing dedication to innovation. Through their unwavering pursuit of innovative technologies, we continuously seek to redefine the traditional call center paradigm. Their aim is to deliver unparalleled value-added solutions, ensuring the utmost in customer experience. Our technology brand is built on three pillars:

• aiden.agent - AI-based automated customer service solutions
• aiden.analytics - Minimized risk, unprecedented visibility, maximized CX
• aiden.apps - AI-based front & back-office tools

The aiden.apps tools cover a wide range of back-end process optimization, from AI-based warranty management processes to a knowledge base to support customer service.

The current toolkit of aiden.apps:

• Swapcom: Revolutionize warranty processes with our back-office assistant tool, enhancing efficiency and customer satisfaction.
• SuperchargeU: Empower agents with accurate information and streamline customer service tasks with the centralized knowledge base system.
• DOQ Co-Pilot: Transform data management with the innovative app, optimizing operations and accelerating decision-making through automation.

Committed to compliance, aiden.tech follows ISO 9001:2015, ISO 27001:2013, and PCI-DSS 3.1 standards, implementing services based on ITIL framework practices for strategic alignment and operational efficiency. They are proud that in addition to their numerous CSR awards (such as Family-Friendly Workplace, Business Ethics Award, and Responsible Employee of the Year), our professional dedication and achievements are also being recognized, for instance, their revolutionary AI customer support solutions have been honored with the Stevie Award for Innovation in Contact Center Solutions.