2024
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Just over a year ago, Albertsons set out on a mission to redefine health and wellness for its customers. Going beyond the role of a traditional pharmacy or grocery store, we envisioned a larger purpose—to improve the health and well-being of every individual, with Albertsons playing a crucial part in achieving this goal. From this vision emerged our new initiative, "Sincerely Health," along with an innovative digital platform. These developments were based on valuable insights gathered from over 10,000 customers and associates.
For us, food is more than sustenance; it guides us to a fulfilling, adventurous, and healthier life. Albertsons embodies this commitment through "Sincerely," reflecting our dedication to understanding and valuing our customers. The "Sincerely Health" platform serves as a comprehensive wellness guide, aiming to benefit existing customers and attract new ones. We plan to leverage customer insights to create an omni-channel marketing campaign that raises awareness and drives signups for this new digital platform.
Credits
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United Call Centers Ltd.
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Customer Service - Artificial Intelligence
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Hungary
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Workhuman
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Event - Customer Engagement Event
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United States
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Captiv8
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Marketing - E-Commerce
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United States
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THONY DA SILVA ROMERO
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Management - Inspiring Leadership of the Year
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Venezuela