2025
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In today’s fast-evolving business landscape, digital transformation has become essential not only for operational efficiency but also for enhancing employee engagement and organizational resilience. Research shows that organizations leveraging digital tools for internal communication and workforce management achieve significantly higher levels of employee satisfaction and retention. Recognizing this shift early, Enerjisa initiated the development of İKON in 2018 as an internal communication solution to better connect with its diverse and geographically dispersed workforce particularly blue-collar employees with limited access to corporate communication channels.
At the time, the company faced a critical need to ensure timely, inclusive, and consistent communication across multiple locations and operational structures. Traditional communication methods were insufficient to reach field employees, leading to disengagement, delays, and inconsistent access to HR processes and company updates. As workplace expectations evolved towards greater transparency, recognition, and empowerment, Enerjisa identified the need for a holistic digital platform to centralize internal communication, HR processes, and engagement in a mobile-first environment.
The growing importance of agility, workforce connectivity, and crisis readiness amplified by events such as pandemics or natural disasters further underscored this need. Thus, İKON emerged as a visionary response to the demands of the digital workplace and the Future of Work.
Credits
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VEON
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PR & Communications - Best Public Affairs Strategy
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United Kingdom
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Abhijit Nikhade
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Information Technology - Technology / Science
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United States
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Abhishek Singh
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Business Technology Solutions - Telecommunication Solution
Country / Region
United States
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Toco Warranty
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Customer Experience - Best Customer Experience Training or Coaching Program
Country / Region
United States