Redefining Support Excellence: WP Engine’s Global Customer Success Journey

In 2025, WP Engine celebrated its 15th anniversary, marking a milestone in its continued impact on the global internet. Over the past decade and a half, WP Engine has evolved from a managed hosting provider into a global technology company offering premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, AI Toolkit and more.
Today, WP Engine serves 1.5 million customers across 150+ countries, with the backbone of WP Engine’s sustained success being its award-winning, highly efficient Advisory Services team. The team includes more than 230 Service Engineers, distributed across eight countries, and organized into specialized groups to provide tailored solutions for customers’ unique needs. This structure enables both speed and expertise in resolving issues while ensuring consistent, high-quality experiences across regions.
WP Engine’s track record speaks through measurable outcomes: faster sites, higher customer satisfaction, and products like the AI Toolkit that expand what’s possible for anyone building online. These standards have established WP Engine as the trusted partner of leading global brands, including Dell, Petco, Tiffany & Co., Warby Parker, Ticketmaster, FedEx, Prosperity Bank and NBCU Academy.