Driving the Future of Work with SPS Workplace Experience

SPS North America, a division of the $1B global SPS organization, is a $200M+ enterprise headquartered in New York City, with more than 2,900 employees supporting clients across corporate offices, document processing centers, and onsite workplace environments in over 120 cities. SPS is a leading technology-driven business transformation partner, helping organizations reimagine how work gets done.

Our operations are guided by three core values—Clients First, Innovative Thinking, and Delivering Excellence. These principles focus our teams on helping clients create exceptional experiences for both their employees—whether onsite, remote, or hybrid—and the customers they serve.

SPS designs and operates workplaces and business processes that are efficient, human-centered, and measurable in their impact. We deliver Enterprise Workplace Solutions, including mailroom and office services management, alongside Technology Business Solutions such as document digitization and process automation. Together, these capabilities enable organizations to streamline operations, improve engagement, and deliver consistently high-quality customer experiences—contributing to long-term client retention exceeding 95%.

Traditionally, outsourcing models in this space have prioritized cost reduction at the expense of service quality. SPS takes a fundamentally different approach. We believe customer satisfaction is not a byproduct of efficiency—it is a strategic outcome of it. By investing in industry-leading training, hospitality-inspired service delivery, and continuous improvement, SPS consistently exceeds client expectations while delivering operational excellence at scale—reflected in a world-class Net Promoter Score “NPS” of 80.

As organizations emerged from the pandemic, they faced profound shifts in employee expectations, workplace culture, and economic pressure. While leaders understood the need to adapt, many lacked the tools, insight, and operational expertise required to deliver the elevated experiences today’s workforce demands—often leading to disengagement and retention challenges.

In response, SPS introduced The Connected Workplace—a holistic service model that integrates hospitality-driven service, smart technology, and thoughtful workplace design. Through this approach, we redefined traditional office services roles into concierge-level Service Ambassadors and embedded digital tools that support employees wherever work happens. The result is a scalable, measurable customer satisfaction strategy that drives engagement, performance, and long-term loyalty for our clients and the customers they serve.