Applied Epic: The System of Action Redefining Insurance AI

Applied Systems is the world's largest provider of cloud-based software for the insurance industry, serving approximately 60% of North American agents and brokers (more than 140,000 insurance professionals across 12,000+ agencies) and connecting them to over 1,200 carrier and MGA trading partners through Ivans, the industry's leading carrier connectivity network.

Applied Epic® is the world’s most widely used insurance agency management system (AMS) for mid-size and enterprise independent agencies. The cloud-based, browser-native platform unifies every role, location, and line of business — P&C and Benefits — in a single connected system, giving agencies a complete view of every client without switching between disconnected tools. Applied Epic spans the full scope of agency operations: account and policy management, commercial and personal lines quoting, benefits management, accounting, automated marketing, and sales management, all in one purpose-built platform.

In 2025 and 2026, Applied has advanced Applied Epic from a system of record to a system of action: a platform where insurance work gets done, not just documented. The engine behind this shift is insurance-specific AI, built natively into Applied Epic workflows and purpose-built on more than 40 years of insurance expertise.

Key AI capabilities within Applied Epic delivered in 2025/2026:
Epic AutoFill — Leveraging Cytora technology, AutoFill extracts structured data from uploaded carrier documents and pre-fills corresponding fields in Applied Epic, eliminating manual rekeying and accelerating quoting, renewals, and servicing.
Applied Book Builder — An AI-powered risk intelligence tool embedded in Applied Epic that analyzes thousands of public data sources to surface upsell, cross-sell, and new business opportunities directly within agents’ workflows.
Applied Recon — AI-powered reconciliation that automatically ingests, extracts, and matches direct bill carrier statements against Applied Epic policies using six intelligent signals, replacing spreadsheets and disconnected tools.
Personal Lines Renewal Insights — Delivers actionable renewal workflow intelligence in Applied Epic, breaking down premium change factors and benchmarking premiums against similar policies.

Each capability reflects Applied’s core AI philosophy: vertical by design, embedded natively in Applied Epic, and built to keep agents in control, setting Applied Epic apart from general-purpose platforms that layer AI onto workflows they didn't design for insurance.