2024

Coherent Solutions and MaxContact Collaborate to Introduce GenAI to Cloud-Based Contact Centres

Entrant

Coherent Solutions

Category

Information Technology - Artificial Intelligence

Client's Name

MaxContact

Country / Region

United Kingdom

MaxContact aimed to enhance customer visibility into contact center activities by understanding the 'why' behind each conversation. Traditionally, contact center personnel gained insights by manually reviewing a small fraction of call recordings. This process was inefficient and often missed key insights. By partnering with Coherent Solutions, they leveraged the necessary AI expertise and, within a strict deadline, introduced the solution that enhanced their business decision-making.

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Credits

CTO/Coherent Solutions

Max Belov

VP of Engineering/MaxContact

Matthew Yates

Lead AI Developer/Coherent Solutions

Andrey Tkachenya

Product Owner/MaxContact

Sean McIver

Head of Development/MaxContact

Chris Beedham