2024
Coherent Solutions and MaxContact Collaborate to Introduce GenAI to Cloud-Based Contact Centres
Entrant
Coherent Solutions
Category
Information Technology - Artificial Intelligence
Client's Name
MaxContact
Country / Region
United Kingdom
MaxContact aimed to enhance customer visibility into contact center activities by understanding the 'why' behind each conversation. Traditionally, contact center personnel gained insights by manually reviewing a small fraction of call recordings. This process was inefficient and often missed key insights. By partnering with Coherent Solutions, they leveraged the necessary AI expertise and, within a strict deadline, introduced the solution that enhanced their business decision-making.
Credits
Entrant
Trust Consulting Services
Category
Company & Organization - Professional Services
Country / Region
United States
Entrant
RenewableWorks
Category
Company & Organization - Green / Eco-Friendly
Country / Region
United States
Entrant
Intelligent Waves
Category
Information Technology - Aerospace & Defense
Country / Region
United States
Entrant
Ayala Land, Inc.
Category
Event - Public Event
Country / Region
Philippines