2024
Coherent Solutions and MaxContact Collaborate to Introduce GenAI to Cloud-Based Contact Centres
Entrant
Coherent Solutions
Category
Information Technology - Artificial Intelligence
Client's Name
MaxContact
Country / Region
United Kingdom
MaxContact aimed to enhance customer visibility into contact center activities by understanding the 'why' behind each conversation. Traditionally, contact center personnel gained insights by manually reviewing a small fraction of call recordings. This process was inefficient and often missed key insights. By partnering with Coherent Solutions, they leveraged the necessary AI expertise and, within a strict deadline, introduced the solution that enhanced their business decision-making.
Credits
Entrant
Trusted Tech Team
Category
Information Technology - Information Technology (IT)
Country / Region
United States
Entrant
Yash Jani
Category
Information Technology - Technical Professional of the Year
Country / Region
United States
Entrant
Workhuman
Category
Event - Conference
Country / Region
United States
Entrant
Ayala Land, Inc.
Category
Event - Healthcare & Wellness Event
Country / Region
Philippines